Solved: I am still content with adobe acrobat xi pro. I just purchased a new computer and cant find the download file anywhere. Where can I find it?
Download free trials and updates for Adobe products including Creative Cloud, Photoshop, InDesign, Illustrator, Acrobat Pro DC, and many more. Try Acrobat Pro Amplify your PDF skills with a click. Only with Adobe Acrobat Reader you can view, sign, collect and track feedback, and share PDFs for free. And when you want to do more, subscribe to Acrobat Pro DC.
As stated in the Adobe Support Lifecycle Policy, Adobe provides five years of product support, starting from the general availability date of Adobe Reader and Adobe Acrobat. In line with this policy, support for Adobe Acrobat 11.x and Adobe Reader 11.x ends on October 15, 2017.
End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).
Adobe strongly recommends that you update to the latest versions of Adobe Acrobat DC and Adobe Acrobat Reader DC. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.
Subscription plans are the best way to take advantage of everything Acrobat DC has to offer. New annual and month-to-month subscription plans make Acrobat DC more affordable than ever, while also giving you access to premium Adobe Document Cloud services. If you own Acrobat Pro XI – or Acrobat Standard XI – you also qualify for a reduced price when purchasing a perpetual (one-time) license. A one-time purchase includes desktop software and lets you work with free Adobe Document Cloud services only.
See the Acrobat DC product comparison to review subscription and one-time purchase options. You can also view the Acrobat DC version comparison to understand how Acrobat DC differs from previous versions.
Follow the links below to download and install your version of Acrobat, and solve common activation and installation problems.
Acrobat DC (Subscription) | Acrobat 2020, Acrobat 2017 | Trending issues |
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Enterprise or VIP (Not for Individual Customers) Acrobat Reader DC |
Common issues |
For a specific error code or number, go to Fix errors installing Adobe apps and find the details of the error and common solutions to the error.
For a specific error message without an error code, see the table below.
Error | Message | Solution |
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Installation failed | The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. | See Creative Cloud desktop application 'Installation Failed' error message |
Installation gets stuck at a random percentage | Installation gets stuck at a random percentage | See How to fix suspended installation errors for Acrobat on Windows and App installation hangs |
Unsupported OS error | Unsupported OS | See System Requirements for Adobe Acrobat | Pro DC, Standard DC |
Conflicting application while installing Acrobat | Please close the following applications to continue: | See Close a conflicting application or process |
Unable to reach or connect to Adobe servers | Unable to reach Adobe servers. Please check your firewall settings, ensure that the time settings on your computer are correct, and try again. | See Unable to reach Adobe servers |
Error Disk full | Installation done with errors due to low disk space or Installation failed due to low disk space | See Low disk space errors |
Insufficient disk space | Insufficient disk space. Please check minimum requirements and free up disk space to try again | See Exit codes 30 and 31 - low disk space errors | Creative Suite |